The hotel is located within a shopping and entertainment complex in the heart of Tirana. The closest bus station is about 50 metres away and the nearest train station is approximately 2 km from the hotel.

The city hotel offers 151 airy guest rooms. The premises are air-conditioned and guests are welcomed in a lobby with a 24-hour reception. 24-hour check-out service is also available. Facilities at the hotel include a currency exchange, lift access to the upper floors, a hairdressing salon and conference facilities. The hotel has a café, bar and a restaurant and 24-hour room service is available. Moreover, guests can take advantage of the laundry service as well as the car park.

The hotel's guest rooms are filled with comforting touches like deep-stained wood floors, modern amenities, a business desk and double beds created for a wonderful night's sleep. Rooms also come with voicemail, an en suite bathroom with a shower, bath and bath amenities. Further amenities include rollaway beds, a hairdryer, a TV with cable channels, air conditioning, wi-fi, a data port and Internet access. There is also a minibar, coffee maker and a safe in each room. Non-smoking rooms are available.

Guests can take a refreshing dip in the hotel's heated indoor or outdoor swimming pools. There is also a children's swimming area, aerobics and a sauna on offer.

The hotel offers a Piano Bar and Lounge and the Metropolitan restaurant features all-day dining and fusion cuisine.