This hotel lies right by Acapulco harbour, only 3 streets from the shopping centre. Within around 150 m, guests will find the nearest sandy beach, public transport and shopping opportunities. Nightclubs and bars are also within easy reach along Avenida la Costera (around 200 m away). Fuerte de San Diego fort is around 1 km away and Felsen La Quebrada and the archaeological finds are around 1.3 km away. In addition, La Cruz, Isla de Roqueta and Acapulco International Airport are roughly 2 km from the hotel.

The hotel includes 200 rooms, spread across 3 buildings, as well as a 24-hour reception, a hotel safe, lift access, a cloakroom and currency exchange facilities. In addition, guests can visit the Sun bar on the 7th floor terrace in the main tower, and can make use of the games room, WLAN Internet access, fax, function and conference facilities, laundry and room services, launderette, medical assistance, kids' club, playground, children's supervision and car park. Furthermore, the Círculos nightclub and the Contempo bar feature live music, whilst the Referee's Sports bar serves special drinks and cocktails. Some facilities are wheelchair-accessible. Dining options are offered in Referees's restaurant with international cuisine and a special touch from the head chef.

The rooms come with an en suite bathroom with toiletries, and include satellite/cable TV, a direct dial telephone, a minibar and a cooking area with a fridge and dishwasher. Internet access, a safe, an ironing set, a terrace or a balcony with a sea view or a view of the Avenida or the mountains, a ceiling fan, a cot (on request), a king-size or double bed, a single bed and a sofa bed are also available. The air conditioning is individually regulated